Terms of Service

Effective Date: 10-29-2026

These Terms of Service govern your use of leadcrush.ai and services provided by Kurt R. Kessler, doing business as LeadCrush.ai (“LeadCrush.ai,” “we,” “us,” or “our”).

By accepting these Terms during signup or entering into a service agreement that incorporates them, you agree to these Terms. If you are acting for a business, you represent that you have authority to bind that business.

1. Our Services

LeadCrush.ai provides AI and automation services that may include:

• Website creation and hosting.
• AI receptionist and website chat.
• Lead capture, appointment booking, reminders, and follow-up.
• Customer surveys and online review management.
• Lead and past customer reactivation.
• Blog content and social media management.
• Advertising audience and campaign management.
• Search and answer engine optimization.
• Reporting and related support.

Your selected plan, accepted proposal, or service agreement defines the services included, pricing, usage allowances, and any additional charges.

If a signed service agreement conflicts with these Terms, the signed agreement controls for the services it covers.

2. Eligibility and Account Responsibilities

You must be at least 18 years old and legally able to enter into an agreement.

You agree to provide accurate information, protect your account credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity you authorize through your account and for the access you grant to employees, contractors, and other users.

3. Setup and Client Cooperation

You agree to provide the information, materials, approvals, and access reasonably needed to deliver your services.

These may include business details, branding, website access, calendar availability, phone routing instructions, approved scripts, customer records, and service descriptions.

Setup timelines depend on timely cooperation, technical requirements, and third-party approvals. We will communicate expected timelines and material delays.

You are responsible for reviewing business information, AI instructions, appointment settings, and marketing content for accuracy before approving their use.

4. Fees, Billing, and Renewal

Fees and billing frequency will be disclosed before you purchase services. By subscribing, you authorize the recurring charges disclosed and accepted during checkout or in your service agreement.

Monthly subscriptions renew each month until canceled under Section 5.

Any setup fees, usage charges, advertising budgets, or other additional costs must be disclosed in your order or separately approved before they are incurred.

Project work is priced through an accepted written proposal identifying the scope, fees, payment schedule, and deliverables.

We will provide advance notice of subscription price changes. Changes will apply prospectively, and you may cancel before the new price takes effect.

If payment fails, we may suspend paid services after notifying you and providing a reasonable opportunity to resolve the issue.

5. Cancellation and Refunds

Unless you expressly agree to a different term in writing, monthly subscriptions do not require a long-term commitment.

You may request cancellation by emailing kurt@leadcrush.ai. We will confirm receipt and the date cancellation takes effect.

Cancellation does not eliminate amounts properly owed for services already delivered or authorized costs already incurred. Nothing in these Terms limits refund or cancellation rights that cannot be waived under applicable law.

6. AI Features and Human Oversight

Our services may use AI to answer questions, handle calls, draft content, collect information, and assist with scheduling and follow-up.

AI may produce inaccurate, incomplete, or inappropriate responses. You are responsible for reviewing and approving the business information and instructions used by your AI systems and monitoring their performance.

AI services are not a substitute for professional judgment or legal, medical, financial, or other regulated advice. They must not be used as an emergency response system.

Appointment availability, service eligibility, pricing, and other commitments depend on the information and integrations supplied by your business. We do not guarantee error-free conversations or bookings.

7. Client Data and Communication Permissions

You retain your rights in the customer records, contact lists, business information, and materials you provide.

You grant us permission to access, process, and transmit that information as reasonably necessary to provide the agreed services, subject to our Privacy Policy and any applicable data processing agreement.

You represent that you have the rights and permissions needed to provide this information and authorize its intended use.

For communications conducted on your behalf, you agree to:

• Obtain and maintain required consent and other lawful permissions.
• Provide accurate sender and business information.
• Honor unsubscribe requests and communication preferences.
• Follow applicable calling, texting, email, privacy, and advertising requirements.
• Provide required notices and obtain consent for recording or transcription.
• Maintain appropriate records of consent where required.

Providing a contact list does not, by itself, establish permission to send marketing messages or make automated calls.

We may decline or pause campaigns when necessary permissions are missing or when activity appears unlawful or inconsistent with platform requirements. These responsibilities do not remove either party’s independent legal obligations.

8. Acceptable Use

You may not use our website or services to:

• Send spam or unauthorized communications.
• Impersonate another person or business.
• Publish false, deceptive, or unlawful claims.
• Generate fake reviews or misrepresent customer experiences.
• Infringe intellectual property or privacy rights.
• Harass, threaten, or discriminate unlawfully.
• Distribute malicious software or interfere with systems.
• Bypass security measures or access accounts without authorization.

Review campaigns must invite genuine feedback and follow the review platform’s requirements. We do not guarantee positive reviews or removal of negative reviews.

9. Marketing Results and Third-Party Platforms

Results depend on factors including your market, offer, customer service, advertising budget, data quality, and follow-up practices.

We do not guarantee a particular number of leads, appointments, customers, reviews, sales, or revenue. We also do not guarantee search rankings, advertising approvals, or inclusion in AI-generated answers.

Our services may depend on GoHighLevel, telecommunications carriers, hosting providers, AI providers, search engines, social networks, and other third parties.

Their availability, policies, features, and approval decisions may affect service delivery. We will make reasonable efforts to address disruptions, but we do not guarantee uninterrupted access or continued availability of every integration.

10. Websites, Content, and Intellectual Property

You retain ownership of materials you provide, including your trademarks, logos, and original business content.

Ownership and transfer rights for websites, domains, phone numbers, custom content, and other deliverables will be stated in your accepted proposal or service agreement. Third-party software, templates, fonts, images, and other licensed materials remain subject to their respective licenses.

Except for rights expressly granted to you, LeadCrush.ai and its licensors retain their rights in preexisting tools, systems, methods, templates, and software.

AI-generated content may resemble other content and may not qualify for exclusive intellectual property protection. You are responsible for approving content before publication.

11. Text Messaging Terms

Program name: LeadCrush.ai Notifications and Updates

If you separately opt in, LeadCrush.ai may send text messages about inquiries, appointments, reminders, service updates, and promotional offers, as described when you sign up.

Messages may be sent using automated technology. Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe. You may receive a final confirmation of your opt-out.

Reply HELP for assistance, or email kurt@leadcrush.ai.

Consent to marketing messages is not a condition of purchasing services. Accepting these Terms alone does not enroll you in marketing text messages.

Carriers are not liable for delayed or undelivered messages.

Mobile information and messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Providers may process information as necessary to deliver messages on our behalf.

For information about how we handle personal information, see our Privacy Policy.

12. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

When we process information on a business client’s behalf, additional responsibilities may be described in a separate service or data processing agreement.

13. Suspension and Termination

We may suspend or terminate services for material violations of these Terms, nonpayment, unlawful activity, security risks, or requirements imposed by law or service providers.

When reasonably practical, we will provide notice and an opportunity to address the issue. Immediate action may be necessary to prevent harm or comply with legal requirements.

If services end, contact us promptly about exporting your business data and transferring eligible assets. Available formats, transfer procedures, retention periods, and any previously disclosed assistance fees depend on your service agreement and the capabilities of the underlying platforms.

14. Service Limitations

We will provide services with reasonable care. Except for express commitments in your service agreement and rights that cannot be excluded by law, we do not warrant that services will be uninterrupted, error-free, or suitable for every business purpose.

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses arising from these services, including lost profits or business opportunities.

This limitation does not exclude liability for fraud, willful misconduct, gross negligence, or any liability that applicable law does not allow to be excluded.

15. Governing Law and Disputes

These Terms are governed by California law, without regard to conflict-of-law rules, except where another jurisdiction’s mandatory protections apply.

Please contact kurt@leadcrush.ai first so we can attempt to resolve a concern informally. This does not prevent either party from pursuing available legal remedies or seeking urgent relief.

16. Changes to These Terms

We may update these Terms as our services or business practices change. We will post the revised version with an updated effective date and provide notice of material changes to existing clients.

Changes will not apply retroactively. Where required, we will obtain your agreement before revised terms apply to your services.

17. General Provisions

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

These Terms, together with your accepted order and any applicable service agreement, form the agreement concerning the services they cover.

18. Contact Us

For questions about these Terms, contact: